The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]
The Incident Management Process is one of the most important processes of the ITIL Service Operation stage of the ITIL lifecycle. The Incident Management Process is the process that deals with managing service problems that may cause a deficit in service quality and subsequently a drop in customer satisfaction. According to the ITIL training guidelines, […]
The Event Management Process aims to control and manage any events that can occur during the service operation. Briefly, an event is a change or update in the state of any configuration item or IT service. The Event Management Process is an important process used in the ITIL Service Operation stage of the ITIL lifecycle. […]
Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses this process in detail. To fully understand why it is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the release management process […]
The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle. In this article, we will revisit the SACM process and then we will discuss key knowledge which […]