Service design is the second stage of the ITIL Lifecycle and ensures the design of new services or the redesign of existing services to meet the strategies generated during the Service Strategy phase. Based on the developed strategies during the first stage of the ITIL Service Lifecycle, new services or changes to existing services are […]
In one of the biggest project management knowledge areas or in other words, in the project integration management, there are six processes. The first one is “develop project charter process” and as the name suggests, it aims to produce the project charter. It includes high-level project information. Developing the project charter process is the first part of project integration […]
Supplier management is an important part of the ITIL foundation certification training framework. Suppliers might be involved throughout the ITIL service lifecycle and supplier management must be applied from the Service Strategy stage right through to the Continual Service Improvement stage. Online ITIL courses describe the importance of supplier management in ITIL service management. Based on the business of […]
Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses this process in detail. To fully understand why it is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the release management process […]
Let’s find out the 5 main aspects of ITIL Foundation Exam and how you can ace it in the first attempt! 1. What is ITIL Foundation exam? Let’s first look at what is ITIL. History of ITIL ITIL is a trademark now owned by Axelos- a Joint venture of Capita and UK Government. Axelos owns […]